How we help Working In Partnership Family Lives Family Lives is a charity offering help in all aspects of family life. They offer a confidential and free* helpline service (previously known as Parentline). You can call them for information, advice, guidance and support on any aspect of parenting and family life, including bullying, divorce and separation, pregnancy and early years development. The helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday. Contact: Call: 0808 800 2222 Email: [email protected] Visit their website.