Vision

Our vision is a future where people living with the illness of addiction are able to live their lives free from an addiction to drugs, alcohol or behaviours, becoming positive contributing citizens in society.

Mission

To provide group therapy for adults with the illness of addiction and to support their family members, in Hertfordshire.

Read more about our approach here. 

Values

We are CARING to our clients and co-workers

We are CUSTOMER FOCUSED when prioritising our work and activities

We serve and support our COMMUNITY

We ensure we are COMPETENT in performing our duties

We value our INTEGRITY as professionals

Vision, Mission, Values Sketchnote

Aim

The aim of our organisation is to break the family cycle of addiction (both substance and behavioural addictions).

Charitable Objects

(a) to preserve and protect the health of all persons who are in danger of becoming addicted to, or dependent upon, drugs of any description, alcohol, solvents or other addictive substances or behaviours as well as their family members within the County of Hertfordshire and such other places as the trustees shall from time to time decide by the provision of counselling and recovery and support services.

(b) to advance the education of professionals working in the field of addiction treatment by the provision of professional training, support services and information.

Diversity, Equality, Equity and Inclusion

We will ensure that anyone, regardless of their individual or group characteristics, can get treatment for their addiction and are given support that takes account of their unique background and any complications this may cause for them during their time at The Living Room. We will reach out to community groups, develop better cultural awareness in our services and focus on LGBTQ+ and Black, Asian and Minority Ethnic visibility within our organisation.                 

Quality Assurance

The Living Room is a proud recipient of the Charity Excellence Framework Quality Mark and is a Living Wage Employer. We also adhere to the guidelines set out by the Fundraising Regulator.

We commit to following the 2023 Charity Governance Code.

The Living Room Strategy 2021 - 2024

Our strategic themes:

We will take a client centred approach.

We will consider sustainability in all we do.

Our Objectives:

1. Review and refine our services to ensure they are inclusive, effective, efficient and creating long-lasting impact on the lives of our clients.
2. Develop and nurture external relationships, to grow our partnerships and profile within communities and Hertfordshire.
3. Invest in digital solutions to reduce the impact on the environment and improve efficiency, accessibility, impact measurement and the reach of our services.
4. Position our organisation to successfully bid for long-term contracts and grants.

Our assurances:

We will listen to those accessing our services, so that we can improve them, adapt and respond holistically to client needs.