Vision and Values Vision Our vision is a future where people living with the illness of addiction are able to live their lives free from an addiction to drugs, alcohol or behaviours, becoming positive contributing citizens in society. Read more about our approach here. Values We are CARING to our clients and co-workers We are CUSTOMER FOCUSED when prioritising our work and activities We serve and support our COMMUNITY We ensure we are COMPETENT in performing our duties We value our INTEGRITY as professionals Vision, Mission, Values Sketchnote Aim The aim of our organisation is to break the family cycle of addiction (both substance and behavioural addictions). Quality Assurance The Living Room is a proud recipient of the Charity Excellence Framework Quality Mark and is a Living Wage Employer. We also adhere to the guidelines set out by the Fundraising Regulator. We commit to following the 2020 Charity Governance Code. The Living Room Strategy 2021 - 2024 Our strategic themes: We will take a client centred approach. We will consider sustainability in all we do. Our Objectives: Review and refine our services to ensure they are inclusive, effective, efficient and creating long-lasting impact on the lives o four clients. Develop and nuture external relationships, to grow our partnerships and profile within communities and Hertfordshire. Invest in digital solutions to reduce the impact on the environment and improve efficiency, accessibility, impact measurement and the reach of our services. Position our organisation to successfully bid for long-term contracts and grants. Our assurances: We will listen to those accessing our services, so that we can improve them, adapt and respond holistically to client needs.